Services run for elderly and vulnerable people by Nottingham City Council have all been rated ‘Good’ by the group which regulates health and social care services in England.

The Care Quality Commission (CQC) has inspected all in-house adult social care services in the city, rating them on whether they are safe, effective, caring, responsive and well-led.

Inspections have been carried out at:

  • The Oaks Residential Care Home, Campbell Street, St Anns, Nottingham
  • Oakdene Residential Care Home, Woodborough Rd, St Anns Nottingham
  • JackDawe Dementia Home, Citywide service based at Aspect House, Bulwell, Nottingham
  • Cherry Trees Resource Centre, Chippenham Rd, Bestwood Park, Nottingham
  • Shared Lives Service (adult fostering) Citywide service based at Loxley House
  • Social Care Reablement Service, Citywide service based at Aspect House, Bulwell, Nottingham

Over the past 18 months the CQC has been evaluating all the adult services provided by Nottingham City Council, and JackDawe Homecare service is the last report to be released by the independent regulator.

JackDawe Dementia Home

The service based in Bulwell supports people from all parts of the City living with dementia as well as those with complex needs. Inspectors visited the service in May 2015 and rated the service ‘Good’. Staff were praised for being supportive and clearly understanding the needs and the preferences of the people they were supporting. The found staff had developed positive and caring relationships with people. People were at the centre of planning their care, and staff consulted them about their support needs and preferences.

The Oaks Residential Care Home

The home in St Ann’s has been rated ‘Good’ by the CQC. Inspectors say people felt safe in the service. Staff knew how to respond to incidents if the manager was not in the home. Medicines were managed safely and people received their medication when they should. Staffing levels were matched to the needs of people who used the service to ensure they received good care. People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support, and they were treated with dignity and respect.

Social Care Reablement  service

This service is one that provides personal care and support to people in their own home either on discharge from Hospital or as preventative measure to avoid a Hospital admission. Inspectors said staff knew how to keep people safe and understood their responsibilities to protect people from the risk of abuse. There were sufficient numbers of staff to meet care needs and staff were recruited safely. People were treated with dignity and respect by staff who understood the importance of this. They received the care they needed and staff were aware of the different support requirements that each person needed.

Nottingham Shared Lives

The Shared Lives (adult fostering) scheme aims to provide people using the service with the opportunity to be part of a family and live as an active member of their local community. Carers are employed by the service to provide either a long-term or short-term placements. The majority of people that use the service are learning disabled, or they are on the autistic spectrum and have communication difficulties. Inspectors found people that used the service found their carers to be caring and compassionate. They were supported to lead full and active lives. This included participating in a variety of activities, interests and hobbies. Carers understood people’s needs and what was important to them.

Cherry Trees Residential Care Home

The home on the Bestwood Park estate provides accommodation and personal care for up to 45 people. Inspectors said staff had the knowledge and skills to care for people safely and referrals were treated with dignity and respect. People who used the service told them they felt staff were always kind and respectful to them. Residents told inspectors they felt safe in the service and said they were encouraged to make choices about their care and support. Inspectors found staff supported people to be independent and involved in their care.

Oakdene Residential Care Home

Oakdene is situated on Woodborough Road in St Anns and provides accommodation and support for up to 28 adults with a learning disability. The service provides both long-term and respite care and also has a day centre which people who use the service can access during the week as well as participating in the local community.

Inspectors found that people felt safe in the service and they were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People were supported to maintain their health needs and they were treated with dignity and respect and had their choices acted on. Inspectors found staff kind and caring when supporting people, and residents were involved in giving their views on how the service was run through the systems used to monitor the quality of the service.

Councillor Alex Norris, Portfolio Holder for Adults and Health, said: “We are delighted that these services and homes are providing high-quality care for local residents.

“It was clear the inspectors were impressed by the dedicated, caring and knowledgeable staff at each home and we thank them for the valuable service they provide. This recognition by the CQC is a testament to the consistent hard work and effort of all the staff.

“We will all continue to work hard to try to ensure these high standards are maintained and our next aim is for all our in-house services to be rated ‘Outstanding’ by the CQC.”