The Safer Housing teams are now mostly remote working from home, as advised by the Government.
We are working hard to minimise disruption and we are working to keep our key services running for you and for all the people of Nottingham.
However, things are changing daily so please follow us on Facebook and Twitter and keep an eye out for our landlord newsletter in your emails for any updates as things may change.
You can sign up for the newsletter here – https://public.govdelivery.com/accounts/UKNCC/subscriber/new?topic_id=UKNCC_242
How to contact us
We want to keep in contact with you and update you as much as possible. We aim to respond to all none urgent enquires within 15 working days.
If you need to contact us the best way currently is to send us an email to the following team emails;
- HMO questions and licence applications – HMO@Nottinghamcity.gov.uk
- Selective Licensing questions and applications – selective.licensing@nottinghamcity.gov.uk
- Safer Housing, housing disrepair – SaferHousing@nottinghamcity.gov.uk
We are also monitoring social media and will try to respond to your enquiry, if you message us on one of the below;
Currently, we have limited phone coverage to the teams – if you need to speak to someone in person, our central Customer Hub teams are taking calls and will log your enquiry and direct them through to us. Please call the Customer Hub on 0115 915 2000.
If you wish to report disrepair to a property, please contact the Customer Hub – 0115 915 2020 option 3.
Please bear with us and understand that we will risk rate enquiries and we will respond to the most urgent matters first.
Let’s Talk – If you are having problems with your landlord or want to report another landlord, please let our Safer Housing Team know by completing the forms here – https://www.nottinghamcity.gov.uk/information-for-residents/housing/something-to-say
If you are having issues with tenants, you can get help and support here –
https://www.nottinghamcity.gov.uk/information-for-residents/housing/private-rented-accommodation/landlords-and-tenants-during-a-tenancy/report-a-problem-with-your-tenants/
For all enquiries about bins, bulky waste and community protection please call the Customer Hub on 0115 915 2000.
For all other enquiries please call the council switchboard on 0115 915 5555.
Report a problem in your neighbourhood – If you have come across a problem you would like to report, please use one of the online forms (see reporting categories below) to contact us and we will look into trying to resolve the situation.
Report it – https://www.nottinghamcity.gov.uk/report-it
To get the latest COVID-19 updates, plus Nottingham news & information from Nottingham City Council – please visit – https://www.nottinghamcity.gov.uk/
The National Landlord Association are updating information for landlords daily and you can see the latest from them here – https://landlords.org.uk/news-campaigns/news/coronavirus-what-do-landlords-need-know
For the latest information on COVID-19 from the Government can be seen here – https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response