Nottingham Tennis Centre has performed well in two recent national award ceremonies. The centre took the gold medal at the TRP Customer Service Awards and was shortlisted in the category of Most Improved Performer at the recent APSE awards (Association for Public Service Excellence) where they were runners up.
The gold award is based on the Nottingham Tennis Centre’s Customer Experience scores throughout the year. This is recognised internationally. The centre placed 33rd of 196 UK Leisure Centre facilities placing them as one of the top centres across the country for customer service.
APSE awards are based on the centre’s participation, events, community engagement and financial performance over the last three years. To be recognised at this level across the UK is a fantastic achievement.
The TRP awards considered 63 operators representing 756 sites from across the UK, USA, Canada and Australia which met the criteria to be assessed for the awards. Nottingham Tennis Centre placed 158th out of 756 sites globally, 72nd out of 498 sites in the UK.
At an operator-level Active Nottingham (which comprises 8 leisure centres across the city) placed 31st overall and 6th out of 11 Local Authorities assessed.
Recognised as the largest Community Indoor Centre in Europe. the Nottingham Tennis Centre has approximately 1,100 adults and children participating in a weekly coaching programme. This has grown from 430 in 2015. The centre’s junior coaching programme has grown substantially from 350 children in 2015 to 800 children at the end of 2017. Tennis facilities include :
– 8 indoor courts
– 19 outdoor courts – 4 floodlit
– No membership is required to play tennis
– Access to the International WTA and Challenger Tournament (Nature Valley Open)
– Proximity to UK major tournaments and access to quality coaching programmes
– Activities and events for juniors that are free to attend if they are in the coaching programme
– LTA Qualified coaches and with DBS checks
– Coaching on the programme is a little as £5.45 per week which includes free use of the – outdoor courts, and free attendance to special events
– A state of the art, WTA/ATP Tour standard gym and changing facilities
Chief Operating Office, Mike Wisner said: “We are extremely proud that Nottingham Tennis Centre has performed so well at these awards and that Active Nottingham has also been recognised. This is a fantastic reward for a great 12 months of huge commitment from our hardworking and dedicated teams from Nottingham City Council and Active Nottingham as well as our partners at the LTA with whom we work to manage and grow the centre and its reputation in this country and beyond.”
Information for editors:
There are varying national awards for leisure across the country. The Gold Medal award is something that is recognised internationally and a summary of the award at this link. https://trpcem.com/blog/new-customer-experience-awards/
Read more about the APSE awards at:
https://www.apse.org.uk/apse/index.cfm/events/previous-seminars/2018-seminars/performance-networks-seminar-2018/awards/awards/