I’ve been told I’ve said something offensive, what should I do?

I’ve been told I’ve said something offensive, what should I do?

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We’ve all been there – accidentally said something that’s upset someone or stepped out of line without meaning to. It’s hard to respond when we know we’ve messed up and it’s tempting to become defensive, especially if we don’t know why our words caused offence.

The resources on this page aim to help people understand what has caused offence, and to avoid it happening again.